Return Policy
At Untitled Esthetics Studio, we gladly offer exchanges or refunds for products that remain unopened, undamaged, and unused.
To initiate a return or exchange, kindly reach out within 48 hours of receiving your items. Returned products must be in their original condition, including packaging, and must be sent back within 30 days of purchase along with a valid receipt.
To facilitate the process, please contact us via email at [email protected] or by phone at (403) 818-5993.
Please note that we are unable to accept returns or exchanges for products that have been opened, unsealed, or used, except in cases of allergic reactions (refer to the Allergic Reaction section below).
Allergic Reactions
We understand that sometimes certain products do not agree with your skin type. Untitled Esthetics Studio will refund or credit the individual product that caused the Allergic Reaction. All reactions must be reported within the first 48hours of use. Untitled Esthetics Studio reserves the right to request a Doctors letter and/or photos of the reaction in order to confirm that it was caused by one of our products. All returned products are subject to a 20% restocking fee.
Please be aware that all product instructions, ingredients, opinions, and suggestions provided on our site are sourced from manufacturers and/or distributors. If you have any concerns about ingredient safety, we recommend consulting with your doctor. Alternatively, feel free to reach out to us for further information and assistance.